Returns and Cancellations Policy

This section applies to the purchase of equipment and accessories through our shop.

You have 14 calendar days from receipt of the product to withdraw from your purchase without justification and without any penalty. To exercise it, notify us clearly before the deadline by email at info@meditec.es or by phone at 686 889 094, stating your name, order number and your wish to withdraw. You may use the withdrawal form at the end, although it is not mandatory.

For a return to be accepted, the product must: • Be in its original packaging, complete and in good condition • Not have been used beyond what is necessary to check its nature, characteristics and functioning • Include all accessories, manuals and components with which it was delivered If the product is returned damaged, incomplete or without its original packaging, we may apply a proportional reduction of the refund based on the loss of value.

In accordance with article 103 of RLD 1/2007, returns are not accepted for: • Products sealed for hygiene reasons whose seal has been opened after delivery (electrodes, applicator bands, pads and accessories that come into contact with the body) • Personalised products or products made to the customer's specifications The main equipment (console, magnetotherapy device, etc.) is returnable provided the conditions in point 2 are met and its hygiene seal has not been opened.

1. Notify us of your decision by email at info@meditec.es or by phone at 686 889 094, stating your order number. 2. We will confirm the shipping address and packaging instructions within a maximum of 48 hours. 3. Send the product properly packaged (we recommend a service with tracking number). 4. We will inspect the product within a maximum of 5 business days after receipt.

Return shipping costs are borne by the customer, unless the product is defective or was sent in error, in which case PhysioWOW will cover the costs.

Once the product has been received and verified, we will refund the full purchase amount (including the initial shipping costs, if any) within a maximum of 14 calendar days from receipt of the product. The refund will be made using the same payment method you used for the purchase (card or Bizum via Redsys), unless you expressly agree to another method.

If you receive a defective product, one damaged in transit or different from what you ordered, contact us within 48 hours of receipt. In these cases we will arrange collection at no cost to you and, at your choice, send you a replacement or refund the full amount. All our new products carry a 3-year legal warranty in accordance with current legislation.

This section applies to the rental of magnetotherapy and other rehabilitation equipment. The full rental conditions are set out in our Terms and Conditions.

You may cancel your rental request at no cost at any time before the equipment leaves for delivery. If the equipment has already been shipped, the transport and logistics costs already incurred will apply.

As this is a service contracted at a distance, you have 14 calendar days from the date of contract to withdraw without giving any reason. By accepting the rental conditions you request that the rental start when the equipment is delivered. Therefore, if you withdraw after receiving it, you must pay the proportional part of the service provided up to the day you notify us of your withdrawal: the days elapsed since delivery, pro rata to the price of the contracted plan (excluding shipping). Once the equipment has been shipped, shipping costs are not refunded. If the rental period has already ended in full, the right of withdrawal expires. Any refund due will be made within 14 calendar days of your withdrawal notice, using the same payment method you used.

At the end of the rental period, the equipment must be returned complete, in the same condition in which it was delivered (except for normal wear and tear) and with all its accessories and packaging. Collection or drop-off at the clinic is arranged with our team. If the equipment is returned after the end date, each day of delay is charged pro rata to the contracted plan. If you want to end the rental early, the early termination rule in section 6 of the Terms and Conditions applies: you pay for the days used at the price of the plan corresponding to that duration and we refund the difference. We do not charge a deposit.

During the rental period, the renter is responsible for the safekeeping and proper care of the equipment. In the event of damage attributable to misuse, loss, theft or non-return, the renter must pay the cost of repair or, where applicable, the replacement value of the equipment: its current retail price (RRP) in the PhysioWOW online shop or, if it is not on sale, that of an equivalent new piece of equipment. Missing accessories or parts are charged at their current RRP.

If you wish to use a form to notify your withdrawal, you can copy and send the following text to info@meditec.es: To the attention of PhysioWOW (CENTRE FISIOTERAPIA WOW SL): I hereby notify you that I withdraw from the purchase/rental contract of the following product: Order number: _______________ Product(s): _______________ Order date: _______________ Date of receipt: _______________ Consumer name: _______________ Consumer address: _______________ Date and signature: _______________

If you are a consumer residing in the European Union, please note that the European Commission provides an online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr.

For any questions about returns, cancellations or rentals: Email: info@meditec.es Phone: 686 889 094 Opening hours: Monday to Friday, 9:00 – 20:00